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Shipping and Return Policy

Shipping Policy:

 

At Dank Delivery DC, we strive to provide fast and reliable shipping for all our customers. Here's what you need to know about our shipping policy:

 

1. Delivery Area: We currently offer shipping within the District of Columbia.

   

2. Delivery Time: Orders are typically processed and shipped within 1-2 business days. Once shipped, delivery times may vary depending on your location within the District of Columbia.

   

3. Shipping Charges: We offer free shipping on orders over a certain amount. For orders below this threshold, a flat shipping fee may apply. Details about shipping charges are provided at checkout.

 

4. Delivery Confirmation: We'll provide you with a tracking number once your order has been shipped. This allows you to track the status of your delivery and estimate its arrival time.

 

5. Signature Requirement: For added security, some orders may require a signature upon delivery. Please ensure someone is available to receive the package at the specified delivery address.

Return Policy:

 

We want you to be completely satisfied with your purchase from Dank Delivery DC. If you're not happy with your order for any reason, here's what you need to know about our return policy:

 

1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

   

2. Initiating a Return: If you wish to return an item, please contact our customer service team within the days assigned by the store, of receiving your order. We'll provide you with instructions on how to proceed with the return.

3. Return Shipping: Customers are responsible for covering the cost of return shipping unless the return is due to a mistake on our part or a defective product.

 

4. Refunds: Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

 

5. Exchanges: If you need to exchange an item for a different product, please contact our customer service team, and we'll assist you with the exchange process.

 

If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us. We're here to help ensure your shopping experience with Dank Delivery DC is nothing short of exceptional.

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